Club Millesime Manager - Dubai, United Arab Emirates - Accor

    Accor
    Accor Dubai, United Arab Emirates

    2 weeks ago

    Accor background
    Description

    JobDescription

    ThePosition

    To assist to overseeand direct all aspects of the Sofitel Club lounge functions toachieve the highest possible guest satisfaction to current andfuture VIPs. This position also assists to promote the work cultureand the company's corevalues.

    Key Roles &Responsibilities

    • Manage and supervise all tasks ofhis/her staff to ensure maximum guest satisfaction through personalrecognition & prompt cordial attention from arrival throughdeparture
    • Manage and supervise the loungeduring operating hours
    • Liaise with kitchen onfood selection for Breakfast, High Tea and CocktailHour
    • Meet and greet all guestspersonally
    • Oversee maintenance of efficientrepeat guest history system
    • Promote Inter-Hotelsales and in-house facilities
    • Perform suchfunctions to include but not be limitedto:
      • Prepare Sofitel Club guest welcomeletters
      • Monitor guest comment cards andfeedback
      • Attend to special requests byguests
    • Handle guestcomplaints and refer them as necessary, follow up on correctiveaction
    • Compile, analyze and control SofitelClub costs and inventory
    • Prepare requisitionsfor amenities on a timely basis
    • Ensuring andmaintain entire range of services offered for the Sofitel ClubLounge
    • Appraise appearance, discipline andefficiency of all staff under directsupervision
    • Organize and conduct regularmeeting for Sofitel Club staff to facilitate smoothoperations
    • Prepare efficient work and vacationschedule for Sofitel Club staff, taking into consideration projectoccupancy and forecasts and any large groupmovements
    • Performs related duties and specialprojectsassigned

    Qualifications

    PERSONALATTRIBUTES

    • Good organisationalskills
    • Good level of engagement withresidents
    • Ability to manage a multi-culturalworkforce
    • Excellent leadership &communication skills
    • Display high levels ofintegrity, dedication and support for continuousimprovement
    • Flexible management style to meetthe challenges of a changing workenvironment
    • Good knowledge of the entire FrontOffice Operations
    • Must be a self-starter, coach& mentor who can motivate the Team to perform theirbest
    • Knowledge of Opera Property ManagementSystem preferred

    Qualifications

    • Degree from School for Tourism& Hotel Management

    Experience

    • Minimum 3 - 5 years'relevant experience with at least 2 years at a supervisorylevel.