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- Supervises and directs Concierge activities.
- Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
- Recommends first and foremost the hotel's own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (. cuisine, operating times,
- Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean
- Coordinates the paging of guests in the lobby and Food & Beverage outlets
- Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times
- Prepares efficient work and vacation schedule for Concierge tam, taking into consideration project occupancy and forecasts and large group movements
- Ensures that all Concierge team are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
- Handle problems associated with guests and liaise with department heads or executive management in the absence of the Chef Concierge.
- Prints the shift report and prepares guest arrival and departure.
- Follow-up from trace report
- Conducts briefing and briefs next shift on outstanding matter requiring further action.
- Co-ordinates meal breaks.
- Keeps work areas neat at all times.
- Maintains storage room in good control.
- Supervises room change and transfer of luggage from one room to another.
- Prepares and administers detailed induction program for new staff
- Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training
- Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
- Adheres to OH&S policies and procedures and ensures direct reports do the same
- Log security incidents and accidents in accordance with hotel requirements
- Good English language verbal communication skills
- Strong leadership and teamwork skills
- Solid interpersonal skills; able to ascertain and effectively address guest/employee needs
- Ability to promote positive relations with hotel residents and patrons
- Ability to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
- Ability to work with constant interruptions with a high degree of professionalism
- Ability to prioritize and organize work assignments; delegate work
- Ability to direct performance of staff and follow up with corrections where needed
- Degree from School for Tourism & Hotel Management
- Minimum three years' experience as a Concierge or in a related position
Concierge Supervisor - Dubai, United Arab Emirates - Hyde
Description
Job Description
The Position
Responsible for activities of Concierge operation, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.
KEY ROLES & RESPONSIBILITIES
Human Resources and Training
Occupational Health and Safety Responsibilities
Qualifications
PERSONAL ATTRIBUTES
QUALIFICATIONS
EXPERIENCE