- Ensure that services consistently meet established SLAs and KPIs addressing any deviations promptly.
- Supervise a team of service management professionals ensuring their productivity and efficient handling of client requests.
- Engage with clients to gather feedback address basic concerns and coordinate support.
- Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
- Supervise the handling of service incidents requests and escalations ensuring timely resolution.
- Maintain comprehensive service documentation ensuring that all processes are well-documented and up-to-date.
- Generate reports on service performance and client feedback for review and action.
- Coordinate resources and schedules to ensure optimal service coverage.
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically 7 years of relevant work experience in industry with a minimum of 3 years in a similar role
- Proven experience in Service and Program Management
- Proficiencies in strategic planning team leadership and performance management
- Continuous learner that stays abreast with industry knowledge and technology
- Advanced degree in a relevant field a plus
- Relevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) a plus
-
Lift Mart seeks an experienced Service Manager to lead our service department. The ideal candidate will possess strong technical expertise in elevator and escalator systems. · ...
Dubai, Dubai2 weeks ago
-
Role Purpose · The Service Management & Transition Manager is responsible for owning IT service management processes and service transition, ensuring that new or changed services are introduced into live operations in a controlled, supportable, and low-risk manner. · This role ac ...
Dubai, Dubai د.إ190,000 - د.إ320,000 (AED) per year4 days ago
-
This position reports to UAE LBL Manager & Sales Manager. The role involves implementing service strategy, driving growth at the unit level, leading Service and engineering organizations, responsible for projects overall engineering execution customer satisfaction first technical ...
Dubai, Dubai3 weeks ago
-
We are looking for a Service Manager to lead our aftersales and service operations ensuring every customer receives a reliable transparent and professional experience after purchasing their vehicle. · Aftersales & Complaints Handling: · ...
Dubai, Dubai1 month ago
-
We are looking for a Service Manager to lead our aftersales and service operations. The ideal candidate will have strong leadership qualities, hands-on experience in automotive service management, and the ability to balance customer satisfaction with operational efficiency. · Ove ...
Dubai, Dubai1 month ago
-
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone ...
Dubai, Dubai, United Arab Emirates د.إ190,000 - د.إ320,000 (AED) per year1 week ago
-
+ Service ManagerThis Position reports to: UAE LBL Manager & Sales Manager. The role involves implementing the service strategy and driving service growth at the respective unit level. · + Creating and driving implementation of service strategy as a member of the management team. ...
Dubai, Dubai3 weeks ago
-
The Service manager is responsible for planning controlling and increasing efficiency of Service department to achieve revenue targets and ensure high level of customer satisfaction by managing all aspects of vehicle maintenance and repair services. · ...
Dubai1 month ago
-
This role is part of the Service organization and is responsible for implementing the service strategy and driving service growth at the respective unit level. · ...
Dubai, Dubai3 weeks ago
-
Halian is looking for a results-driven Managed Services Sales Manager to lead enterprise sales across our services portfolio including Oracle Fusion Service Desk & Onsite Support Infrastructure & Operations DevOps/SecOps AI/ML Software & Mobile Development and ManageEngine. · Own ...
Dubai1 month ago
-
The Customer Service Manager will oversee customer service operations, lead a team of representatives and ensure professionalism and efficiency in customer interactions. · ...
Dubai1 month ago
-
Oversee the day-to-day operations of the service department including resource allocation workflow management and performance optimization to meet service targets Manage and lead the service team including planning schedules assigning tasks and ensuring timely completion of maint ...
Dubai2 weeks ago
-
We are looking for a proactive Client Service Manager/Executive who can manage some of the leading clients in the market providing high quality service. · ...
Dubai1 month ago
-
This is a lead service management role that oversees IT service management frameworks and processes to ensure operational continuity. · ...
Dubai1 month ago
-
We are looking for a Service Manager – Middle East & Africa (MEA) to provide strategic and operational leadership for Agfa's Aftersales Service business across the Middle East and Africa. · ...
Dubai, Dubai3 weeks ago
-
The Guest Services Manager will assist in the operations of our growing portfolio of luxury holiday homes. As a key member of the team, you will drive operational efficiency and ensure that our luxury apartments are always ready for guests. · Act as the primary point of contact i ...
Dubai, Dubai3 weeks ago
-
We are seeking an expert-level Service Manager to lead our dedicated technical team. · Lead, mentor and manage a mixed team of ~10 mechanical and electronic service engineers. · Act as the primary technical expert and final escalation point for all complex diagnostic and repair c ...
Dubai, Dubai1 month ago
-
Whizmo · is your all-in-one mobile money solution symbolizing the essence of financial democracy in the United Arab Emirates. It is a service offering from Whizpay Technology LLC, licensed by The Central Bank of the UAE. What truly makes us an 'all-in-one' solution is that we com ...
Dubai4 days ago
-
This is a full-time on-site role for a Service Delivery Manager located in Dubai The Service Delivery Manager will oversee the delivery of services to clients ensuring high-quality outcomes and adherence to service-level agreements. · Responsibilities include managing project tim ...
Dubai, Dubai2 weeks ago
-
Majid Al Futtaim Global Solutions is hiring a Service Management & Continuous Service Improvement Lead to drive excellence in IT service delivery and process optimization. · ...
Dubai1 month ago
-
We are seeking a talented Service Design Manager to join a dynamic design team at Dubai Airport. · ...
Dubai1 month ago
RR-Service Manager - Dubai - DXC Technology
Description
Job Description:
Essential Job Functions:
Basic Qualifications:
Other Qualifications:
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Required Experience:
Manager
#J-18808-Ljbffr-
Service Manager
Only for registered members Dubai, Dubai
-
Service Management
Only for registered members Dubai, Dubai
-
Service Manager
Only for registered members Dubai, Dubai
-
Service Manager
Only for registered members Dubai, Dubai
-
Service Manager
Only for registered members Dubai, Dubai
-
Service Manager
ABB- Dubai, Dubai, United Arab Emirates
-
Service Manager
Only for registered members Dubai, Dubai
-
Service Manager
Only for registered members Dubai
-
Service Manager
Only for registered members Dubai, Dubai
-
Managed Services Sales Manager
Only for registered members Dubai
-
Customer Service Manager
Only for registered members Dubai
-
Service and Maintenance Manager
Only for registered members Dubai
-
Client Services Manager
Only for registered members Dubai
-
Lead Service Management
Only for registered members Dubai
-
Service Manager MEA
Only for registered members Dubai, Dubai
-
Guest Services Manager
Only for registered members Dubai, Dubai
-
Technical Service Manager
Only for registered members Dubai, Dubai
-
Service Operations Manager
Only for registered members Dubai
-
Service Delivery Manager
Only for registered members Dubai, Dubai
-
Lead Service Management
Only for registered members Dubai
-
Manager Service Design
Only for registered members Dubai