RR-Service Manager - Dubai - DXC Technology

    DXC Technology
    DXC Technology Dubai

    9 hours ago

    Description

    Job Description:

    Essential Job Functions:

    • Ensure that services consistently meet established SLAs and KPIs addressing any deviations promptly.
    • Supervise a team of service management professionals ensuring their productivity and efficient handling of client requests.
    • Engage with clients to gather feedback address basic concerns and coordinate support.
    • Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
    • Supervise the handling of service incidents requests and escalations ensuring timely resolution.
    • Maintain comprehensive service documentation ensuring that all processes are well-documented and up-to-date.
    • Generate reports on service performance and client feedback for review and action.
    • Coordinate resources and schedules to ensure optimal service coverage.

    Basic Qualifications:

    • Bachelor's degree in a relevant field or equivalent combination of education and experience
    • Typically 7 years of relevant work experience in industry with a minimum of 3 years in a similar role
    • Proven experience in Service and Program Management
    • Proficiencies in strategic planning team leadership and performance management
    • Continuous learner that stays abreast with industry knowledge and technology

    Other Qualifications:

    • Advanced degree in a relevant field a plus
    • Relevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) a plus

    At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

    Required Experience:

    Manager

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