Assistant Spa Supervisor - Abu Dhabi, United Arab Emirates - house of pops

Description

• Develop and maintain a courteous and professional relationship with employees & clients.
• Handle customer complaints and ensure a response is given within the decided timeframe.
• Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated.
• Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence.
• Ensure communication is accurate throughout the spa and that all documents and systems reflect the correct situation of the spa.
• Receive and greet visitors in an efficient, tactful, and courteous manner.