- Meet and exceed monthly and annual sales target objectives
- Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele
- Do proper analysis of the case and provide all related information of the customer after the field visit is done
- To be familiar with all policies, products and processes to ensure superior client on boarding experience
- To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel
- Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated.
- Achieve monthly& annual set KPI objectives.
- Focus on New to Bank acquisition along with leveraging existing client base.
- To leverage on cross sell opportunities to ensure higher revenue per customer.
- Maintain Daily Sales Reports on sales performance for review by team leader and manager assets.
- Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience.
- To ensure no mis selling to customers by offering products/services transparently as per customer requirements
- Understand and resolve/escalate customer redresses to ensure timely resolution.
- To ensure participation in assigned training, Learning & Development programmes
- Awareness to competition offerings and offer suggestions to line manager to improve product/ processes.
- Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client Application & KYC Documentation etc.
- Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
- Ensure to bring quality and right customers to the franchise.
- Discuss the cases with stake holders and ensure support is provided.
- Propose and recommend decisions as per the approved authorization matrix.
- Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
- Requires good convincing and Negotiating Skills according to the complexity of business.
- Continuous suggestions on Changes and ways of improving FAB Products.
- To build and maintain effective business relationship with all colleagues.
- Identify any cross-Selling opportunity for Other Business Divisions of the Bank Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable.
Relationship Officer - Dubai, United Arab Emirates - First Abu Dhabi Bank
Description
Job Description
Job Purpose:
Key Accountabilities:
Generic Accountability
Financial:
Accomplish set sales and revenue objectives for all Products as per set business plan.
Customers:
Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.
Learning & Growth:
Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team.
Internal Processes:
Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies. Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.
Frameworks, Boundaries & Decision-Making Authority:
Qualifications
Essential
Experience: 3 – 5 years of experience in Banking or in a Financial Industry