Call Centre Agent - Abu Dhabi, United Arab Emirates - Taqeef

Taqeef

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

We're looking for an experienced and bilingual
Call Centre Agent to join the Taqeef team based in Abu Dhabi.

The qualified applicant must have
at least 2 to 4 years in a
Call Centre environment with excellent communication and interpersonal skills.

Fluent Arabic and English languages is a must.

Key Accountabilities:

Respond to customers enquiries by answering phone calls, clarify information, and providing accurate and relevant information.
Ensure timely and professional response to customer requests.
Resolve customer problems by clarifying issues, provide alternative solutions, and escalate unresolved problems to the Call Center Team Leader.
Direct calls to appropriate concerned parties and ensure successful completion of the transactions
Document call information according to the operating standards and procedures.
Maintain Call Center accurate database records.
Recognize, document, and alert the management team of trends in customer calls.
Follow up on customers' calls when and as required.
Complete call logs and periodic reports to the management.
Conduct a customer satisfaction survey and produce survey analysis reports to the management.
Build sustainable relationships with customers and ensure customer satisfaction.
Attend mandatory training sessions on products, services, or policies.

Qualifications, experience, knowledge & skills: