Call Center - Sharjah, United Arab Emirates - DAMAS MEDICAL CENTER

DAMAS MEDICAL CENTER
DAMAS MEDICAL CENTER
Verified Company
Sharjah, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description

Job brief

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements and skills

  • Previous experience in a customer support role
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • High school degree

Post this Call-

Salary:
AED2, AED3,000.00 per month


Experience:

- call center: 2 years (required)

  • MEDICAL CENTER: 2 years (required)

Language:


  • ARABIC (required)
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