Digital Banking Lead - Dubai, United Arab Emirates - Emirates Islamic

Description

Job Description

'In line with the UAE Government's strategy in empowering and developing nationals, Emirates Islamic is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our EI family'

To manage the development of EI CRM to effectively contribute to the banks' overall profitability and growth targets. The job holder is responsible for managing delivery of superior customer service and adherence to bank's internal policy and external Regulations throughout CRM application.

• To work closely with the ENBD counterparts in order to ensure an overall synergy for CRM transformation is achieved and maintained
• Achieve EI digital KPI's, including CRM based P&L analysis setup and extensive measurement improvements on measuring CRM utilization & project impacts on automation penetration
• The Lead will also be working closely with the Group Agile squads responsible for:
• Releasing a service that meets his business units needs to achieve the bank's goals assigned to squad
• Defining and prioritizing requirements (stories) in the Squad Backlog and accepting requirements (stories) as completed
• Managing the product: Develop and align product vision with relevant stakeholders; define product requirements (stories); accept results at demonstration
• Setting targets and work priorities: Prioritize the backlog of his/her squad in terms of requirements (stories) to achieve business goals; ensures the squad correctly understands the requirements
• Participating in Squad development: Together with the Head of Agile Delivery and Chapter Leads, define the set of necessary competences in the squad
  
  

Must have hands-on experience and proven knowledge of the relevant business area including taking relevant decision on prioritization in the relevant area; deep understanding of industry trends and business unit to create a value proposition for the business unit and a product vision.

About Us

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.