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- Act as the primary contact for clients regarding technical inquiries, issues, and escalations related to Power Platform applications.
- Offer level 2 support by effectively troubleshooting and resolving issues to minimize downtime and maximize performance.
- Develop and maintain comprehensive documentation to facilitate knowledge transfer and adhere to best practices.
- Customize Power Platform solutions, including Power Apps, Power Automate, and Power BI.
- Collaborate with stakeholders to understand requirements and enhance existing applications.
- Stay updated on the latest trends and best practices in Microsoft Power Platform technologies to recommend and implement enhancements.
- 1-2 years of experience as a power platform engineer or similar role.
- Proficiency in developing and supporting Power Apps, Power Automate flows, and Power BI dashboards.
- Strong understanding of data modeling and integration concepts within the Power Platform.
- Familiarity with Microsoft 365 and Dynamics 365 integration points.
- Excellent customer service and communication skills.
- Relevant certifications such as Microsoft Certified: Power Platform Fundamentals or Microsoft Certified: Power Platform App Maker.
- Experience with Microsoft Azure services, particularly Azure Active Directory, Azure SQL Database, and Azure Logic Apps.
- Knowledge and expertise in ITIL service support, including Incident, Problem, Change, and Release management.
- Experience supporting business applications.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work collaboratively in a team environment.
- Solution-oriented with attention to detail.
- Ability to influence business stakeholders.
- Organized and proactive mindset.
- Excellent training program and company-paid industrial certifications.
- Career progression opportunities.
- Additional standard company benefits.
- Sustainable growth for the benefit of their people and customers.
- Working responsibly for long-term relationships.
- Valuing our people and encouraging quality, teamwork, and development.
- Embracing innovation and change.
- Upholding honesty, integrity, and professionalism.
- Conducting ourselves in a manner befitting a leading services company.
Software Engineer - Any, United Arab Emirates - OHO Group Ltd.
Description
Application Support Engineer - Power Platform - Sheffield - HybridApplication Support Engineer - Power Platform - The Role:
As an Application Support Engineer with this exciting Microsoft Gold Partner, you'll play a crucial role in troubleshooting and resolving application issues for both internal and external clients. Your expertise will be vital in providing top-notch technical support and customer assistance, ensuring accurate diagnosis and resolution of issues.
Application Support Engineer - Position Responsibilities:
Essentials: