Patient Relation Executive - Dubai, United Arab Emirates - Call My Doctor Health Care LLC

Description

The Patient Relationship Executive plays a pivotal role in the seamless coordination between potential patients, healthcare professionals, and internal teams within the organization.

This role focuses on maintaining a positive and supportive relationship with patients, ensuring their needs are met, and facilitating effective communication between patients and the internal healthcare team.

• Respond to inquiries and leads generated through the CRM promptly and professionally.
• Convert leads into confirmed patients by effectively communicating the services offered and addressing patient queries or concerns.
• Coordinate appointments, followups, and medical report deliveries as per patient requirements.
• Establish and maintain strong relationships with patients, ensuring a high level of satisfaction and trust in the services provided.
• Collaborate closely with internal teams such as doctors, nurses, and drivers to ensure a smooth patient experience and timely delivery of services.
• Coordinate and schedule appointments, ensuring optimal utilization of resources and efficient workflow.
• Act as a liaison between patients and the healthcare team, conveying patient feedback, concerns, and requirements effectively.
• Maintain accurate and updated records of patient interactions, appointments, and followup activities within the CRM system.

• Bachelor's degree in Healthcare Management, Business Administration, or related field preferred.
• Proven experience in a similar role within the healthcare industry, preferably in patient relations or customer service.
• Strong communication, interpersonal, and negotiation skills.
• Excellent organizational and timemanagement abilities.
• Familiarity with CRM systems and basic computer proficiency.
• Empathy, patience, and a customercentric approach when dealing with patients.

The Patient Relationship Executive plays a crucial role in enhancing patient satisfaction, ensuring a smooth patient journey, and facilitating effective communication between patients and the internal healthcare team.