Program Manager - Dubai, United Arab Emirates - Fortinet

    Fortinet
    Fortinet Dubai, United Arab Emirates

    1 day ago

    Description
    Description

    The Program Manager is responsible for ensuring from start to finish - the scoping and then the delivery of complex projects on time and according to the negotiated Scope of Work. The Program Manager's is expected to manage a virtual team comprising; Customer Contacts, Fortinet Sales, Professional Services and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions.

    The Program Manager should have a background in business skills, management, budgeting and analysis.

    Responsibilities

    • Build strategic relationships to understand the needs and requirements of the customer's project.
    • Manage the relationship with the customer and all stakeholders Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the project.
    • Identify resources needed and work with resource manager to build the right project team for the project.
    • Work closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities.
    • Coordinate internal resources and third parties/vendors for the flawless execution of projects.
    • Ensure that all projects are delivered on-time, within scope and within budget.
    • Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques.
    • Reports and escalates to management as needed.
    • Manage escalations with all levels internally and externally to achieve success.
    • Perform risk management to minimize project risks.
    • Create and maintains comprehensive project documentation.
    • Apply effectively Fortinet's methodology and enforces project standards.
    • Perform risk management to minimizes Fortinet's exposure and risk on projects.
    • Determine appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
    • Forecast accurately revenue and monitor project profitability.
    • Assure project legal documents are completed and signed at start of the project.
    • Facilitate team and client meetings effectively.
    • Understand how to communicate difficult/sensitive information tactfully.

    Job Requirements

    • Around 10 to 15 years in similar position.
    • Technical understanding of security and networking projects.
    • Exceptional organizational skills including attention to detail and multi-tasking skills.
    • Outstanding negotiation, oral communication and presentation skills.
    • Experience working with global enterprise, MSSP, carrier and governmental customers.
    • Experience at working both independently and in a team-oriented, collaborative environment.
    • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
    • React to project adjustments and alterations promptly and efficiently.
    • Flexible during times of change.
    • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
    • Excellent conflict resolution skills.
    • Strong commitment and self-driven individual.

    Education

    • Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.
    • PMP and/or PRINCE II certification

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