Security Supervisor at InterContinental Residences Dubai Business Bay - United Arab Emirates - IHG

Description

Description

InterContinental Residences Dubai Business Bay is seeking a confident, professional, and guest-focused Security Supervisor, reporting directly to the Security Manager, to join our team. This role is essential in maintaining a safe, secure, and welcoming environment while upholding InterContinental brand values and Forbes luxury standards.

The Security Supervisor supports the Security Manager in overseeing day-to-day security operations, supervising the security team, and ensuring proactive risk management across the property. The role ensures the delivery of safe, secure, and fully compliant security operations while maintaining a discreet, polished presence aligned with InterContinental Hotels Group (IHG) brand standards and Forbes Travel Guide luxury expectations.

With a strong focus on operational supervision, team leadership, risk prevention, and regulatory compliance, the Security Supervisor plays a key role in safeguarding the safety of guests, colleagues, and property assets at all times.

Located in the heart of Dubai's Business Bay, moments from iconic landmarks such as Dubai Mall and Burj Khalifa, InterContinental Residences Dubai Business Bay features 176 elegantly designed apartments offering refined luxury, comfort, and sophistication. As a Security Supervisor, your leadership, vigilance, and emotional intelligence will directly support guest confidence, employee safety, and the property's reputation for excellence.

Your Day-to-Day

Every day is different, but you'll mostly be:

Guest Safety & Luxury Experience

• Maintain a visible yet unobtrusive security presence that enhances guest comfort and confidence
• Interact with guests professionally, courteously, and discreetly, respecting privacy and confidentiality
• Handle incidents, complaints, or disturbances calmly and empathetically, in line with luxury service principles
• Ensure all security interventions are proportionate, respectful, and guest-focused

Security Operations & Supervision

• Supervise daily security operations across all residential and public areas
• Deploy, brief, and monitor security officers to ensure effective coverage and compliance
• Conduct regular patrols, inspections, and security checks
• Respond to incidents, emergencies, alarms, and calls in accordance with established SOPs
• Ensure accurate completion of incident reports, occurrence logs, and shift handovers

Safety, Emergency & Risk Management

• Enforce fire, life safety, and emergency response procedures at all times
• Lead the initial response to fire, medical, evacuation, or security emergencies
• Monitor CCTV, access control, fire alarm, and life safety systems
• Identify hazards, vulnerabilities, and non-compliance, reporting issues promptly
• Participate in emergency drills, risk assessments, and safety meetings

Team Leadership & Collaboration

• Support the Security Manager in supervising, coaching, and motivating the security team
• Assist with duty rosters, attendance monitoring, and discipline management
• Coordinate closely with Front Office, Engineering, Housekeeping, and Management teams
• Communicate VIP movements, special events, and heightened security requirements

Acting-in-Charge Responsibilities

• Act on behalf of the Security Manager during absence, leave, or off-duty hours
• Ensure uninterrupted security operations and effective decision-making when acting in charge
• Escalate critical incidents to senior management in line with established protocols
• Support investigations, audits, and corrective actions as required

Compliance, Audit & Brand Standards

• Ensure full compliance with IHG SOPs, hotel policies, and local authority regulations
• Adhere strictly to SIRA licensing requirements and Dubai security regulations
• Maintain audit-ready documentation for SIRA, Dubai Police, Civil Defence, and internal audits
• Protect confidential information and sensitive security data at all times

  What We Need from You Licensing Requirements

• Completion of a SIRA-approved Security Supervisor course from an accredited provider
• Valid Security Supervisor License issued by SIRA or an equivalent Dubai authority
• Valid Dubai Police Good Conduct Certificate directed to SIRA

Qualifications & Experience

• Previous experience as a Security Supervisor or Senior Security Officer in a luxury hotel, serviced residence, or high-end environment preferred
• Strong knowledge of security operations, emergency procedures, and safety systems
• Familiarity with UAE safety regulations and SIRA standards is an advantage
• Experience with international hotel brands is desirable

Personal Attributes

• Calm, confident, and professional demeanour
• Strong leadership and decision-making abilities
• High levels of integrity, discretion, and attention to detail
• Excellent communication skills and emotional intelligence
• Ability to remain composed under pressure and during emergencies
• Flexibility to work shifts, weekends, and public holidays

Education

• High school diploma or equivalent required
• Diploma or certification in Security Management, Hospitality Management, Criminal Justice, or a related field is an advantage
• Ongoing professional development in security operations, emergency response, fire & life safety, or risk management is desirable

What You Can Expect from Us

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family.

Don't quite meet every single requirement but still believe you'd be a great fit for the role? 

We'd love to hear from you Click Apply and start your journey with us today.