Head Waiter - Dubai, United Arab Emirates - The First Group

    The First Group
    The First Group Dubai, United Arab Emirates

    5 days ago

    Description



    Overview



    Hotel Local

    Hotel Local Dubai is a community-centric lifestyle brand located in Jumeirah Village Triangle, offering thoughtfully curated stays rooted in local culture and connection. As part of Autograph Collection, each stay is shaped by its neighbourhood and local stories, inviting guests to uncover hidden gems and experience the destination in a way that feels distinctly unique. From farm-to-table dining at Farmers Commons to relaxed social gatherings at Neighbourhood Brew, Hotel Local blends design, music, art and wellness into every stay, creating spaces that feel personal, purposeful and authentically local. A stay Exactly Like Nothing Else.

    About The First Group Hospitality
    The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
    For more information, visit




    Job Description



    The Head Waiter / Head Waitress is responsible for overseeing daily restaurant service operations and ensuring exceptional guest experiences. This role leads and supports service staff, maintains service standards, and acts as a key point of contact between guests, kitchen, and management to ensure smooth, efficient, and high-quality food and beverage service.


    • Supervise and coordinate front-of-house service during shifts

    • Ensure service standards, presentation, and guest service procedures are consistently followed

    • Welcome and engage with guests, addressing requests, concerns, or special needs promptly

    • Assist with table assignments, reservations, and floor management

    • Train, coach, and support wait staff to maintain high performance and service quality

    • Coordinate with kitchen and bar teams to ensure timely and accurate service

    • Monitor service flow and resolve operational issues during service periods

    • Assist with opening and closing duties, including setup and breakdown

    • Support inventory control, stock levels, and service equipment readiness

    • Ensure compliance with health, safety, and hygiene standards

    • Handle guest feedback professionally and report issues to management




    Desired Skill & Expertise




    • Proven experience as a waiter/waitress, preferably in a hotel 

    • Previous supervisory or leadership experience preferred

    • Strong knowledge of food, beverages, and service etiquette

    • Excellent communication and interpersonal skills

    • Ability to lead a team and work effectively under pressure

    • Strong organizational and problem-solving skills

    • Familiarity with POS systems and basic administrative tasks

    • Flexible availability, including evenings, weekends, and holidays


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