Program / Engagement Manager - Senior Principal - Dubai, United Arab Emirates - Infosys Consulting

Description

As a Senior Principal, you will join our growing CRL Practice as an experienced transformation leader responsible for shaping, governing, and delivering large‑scale, multi‑tower programs across multiple industries. You will bring together program excellence, domain expertise, and commercial leadership to guide clients through complex change journeys

You will play a pivotal role in combining strategic advisory, commercial acumen, and delivery excellence, leading engagements that reimagine how enterprises operate, transform, learn, reskill, and perform. Your work will span discovery, solutioning, mobilization, execution, and value realization across major transformation portfolios.

A core part of your mandate is to own service governance and portfolio controls across complex, multi‑vendor ecosystems. You will establish the governance framework —including policies, forums, roles, operating cadences, and decision‑making frameworks—while enforcing process discipline and ensuring transparency and control across all workstreams.

Key responsibilities include:

Governance, Risk & Compliance Expertise

• Design and run the portfolio governance model (charters, RACI, decision rights, escalation paths, MBRs/QBRs, steering committees).
• Set up PMO standards (methodology, planning, RAID, benefits, change control, dependency management).
• Establish financial governance (budget controls, P&L view, forecasting, benefits tracking, commercial change).
• Lead audits & compliance and formalize corrective action plans
• Institute risk frameworks, control libraries, and quality gates; run independent health checks and tollgates/ quality gates

Program Delivery & Leadership

• Lead end-to-end delivery of digital, operational, and compliance transformation programs
• Govern multi-vendor environments, ensuring alignment on scope, delivery, milestones, and quality.
• Serve as an escalation point across cross-functional teams and client stakeholders.
• Lead globally distributed teams with strong offshore/onsite coordination.
• Define and implement performance scorecards and continuous and consistent value delivery.

Sales & Consulting Growth Leadership

• Shape proposals, solution blueprints, and SoWs; contribute to deal strategy, commercial options, estimation, and orals.
• Partner with business development teams to identify, shape, and close multi-million-dollar consulting deals.
• Provide thought leadership that strengthens our market visibility.
• Build C suite relationships across industries to enable long-term strategic engagements.

Requirements

We are seeking Senior Principal–level consultants with expertise in one or more of the following domains:

1. Enterprise Transformations: Demonstrated success leading ERP, CRM, or cloud transformation programs (e.g., SAP S/4HANA, Oracle, Salesforce).
2. Enterprise Integration: Hands-on experience managing API integration layers, middleware, and iPaaS platforms (such as MuleSoft, Boomi, TIBCO), including complex data exchange across enterprise systems.
3. GenAI and Digital Innovation: Proven experience overseeing the design and deployment of GenAI-enabled solutions such as knowledge assistants, workflow copilots, conversational AI, and content automation platforms.

In addition, candidates must demonstrate:

• 18+ years of experience in PMO leadership and digital transformation program management, including establishing governance structures within multi-vendor, cross-functional environments.
• Proven ability to sell, orchestrate, and deliver multi-million‑dollar, multi-country transformation programs from strategy through execution.
• Strong capabilities in PMO governance, risk management, reporting, and senior stakeholder alignment.
• Experience managing core consulting programs such as IT strategy, enterprise roadmaps, and process transformation using tools like Celonis, Signavio, ARIS, or similar.
• Demonstrated success leading large, cross-functional global teams within complex matrixed and multi-vendor delivery environments.
• Strong executive presence and influencing skills, with the ability to engage credibly at C-suite level and shape strategic dialogue.
• High personal impact, resilience, and gravitas, with the ability to guide clients through major decision points and organizational change.
• A pragmatic, solution-oriented mindset, able to simplify complexity and deliver sustainable, outcome-focused solutions.
• Exceptional attention to detail and a relentless commitment to quality across all deliverables.
• Strong facilitation and collaboration skills, with the ability to motivate teams toward high performance and shared success.
• Comfort operating independently and in highly ambiguous, fast-paced consulting environments.
• Proven experience in gathering, validating, synthesizing, and communicating information clearly for diverse audiences.
• Excellent interpersonal skills and superior written and verbal communication in English (must‑have); Arabic proficiency is preferred.

Benefits

Our CRL practice in EMEA, with over 150 specialists, supports large global companies and most recognizable local brands in solving their most significant challenges around industry verticals – Consumer Goods; Retail (includes Automotive Retail); and Logistics (includes shipping, ports). In ME, we have a high performing team with focus on manifold growth in The teams are ably supported by our specialist team based in India, with over 300 consultants.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.  We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our website.

Within Europe, we are recognized as one of the UK's top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany's top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We'd love to hear from you.... Apply today