Admin Assistant - Abu Dhabi, United Arab Emirates - Al Ikhlas General Trading

Al Ikhlas General Trading

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks and to contribute to the achievement of Company's ECommerce Platform, coordinating sales activities and maintaining good customer relationships.

He/She will act as a liaison, provide product/services information, answer questions, resolve any emerging problems that our customer accounts might face with accuracy and efficiency as well as generating reports.

Duties include providing support to our managers and employees, assisting in daily office needs and managing our company's general administrative activities.

Responsibilities list:

Manage Ecommerce Platform
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Ensuring orders are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.

Requirements and skills

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Proficiency in MS Office
Good administrative, organizational, and problemsolving skills.
The ability to work in a fastpaced environment and meet deadlines.

Salary:
AED1.00 - AED2.00 per month

Ability to commute/relocate: