Process Architect - Dubai, United Arab Emirates - Rackspace
Description
We are seeking aProcess Architect:
- which requires an individual with a wide operational understanding, marrying process, policy and other documents with workflow and human interaction.
Fluent Arabic language skills are required
Very regular travel to a customer-site in Saudi Arabia will be required.
Responsibilities:
- Identify the landscape for all support documentation
- Undertake gap analysis
- Identify and either create personally or commission from other resources the policies, processes and manuals needed to support release into service
- Ensure that documentation is support of live operations (and preparation for service) is centrally stored, referenceable and able to be used in support of time to fix and other service operations
- Take accountability for creating standards, operation manuals and coordinating the full spectrum of security, service and support documentation
- Evaluate existing processes using interviews, workshops, document analysis, surveys, Kaizen Events, user scenarios, process maps, task and workflow analysis
- Identify strengths and areas for process improvement, establishing links between business strategies and improvement initiatives
- Provide leadership and expertise throughout the design and improvement of processes
- Perform root cause analysis and provide recommendations for improvement
- Lead largescale transformations of complex business processes
- Meet with business and technical leaders to identify and scope opportunities, outline potential value and ROI, and identify risks and constraints
- Act as mentor or coach to business stakeholders by providing training and guidance
- Analyze data for trends and recommend possible improvements/solutions
- Project Manage process improvement projects and ensure solutions are achieved on time, on budget and within scope
- Develop process architecture strategy for business units and organizations based on a situational awareness of various business scenarios and motivations
Skills required:
- An excellent understanding of the unique issues related to matrix and direct multitenant environments and an ability to architect for those situations.
- Experience in leading the engagement with the customer and team in process and policy areas
- Highly skilled in managing all stakeholders
- Manage and direct efforts within scope according to the technical and business priorities
- Work with multiple vendors to support Process and policy adoption and compliance
- Commercial acumen assess the viability of each change and negotiate and explain decisions made
- Work with the Client executive to manage all and any out of scope requirements and new opportunities
- Ability to travel to KSA
- Arabic language skills
- #LI-JB2
About Rackspace Technology
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