Member Experience Manager Jobs In Dubai - Majid Al Futtaim

Description

Member Experience Manager Jobs In Dubai | Majid Al Futtaim CareersJob Responsibilities:

Holistically analyses the components of an effective CX, systemically defining touchpoints, interactions, processes and underlying capabilities, identifying critical issues and related opportunities for SHAREConducts customer and market research using a wide range of tools and approaches (interviews, focus groups, mystery shopping, shadowing and desk research) to support SHARE expansion and business strategyCollect and translates insights into tangible design opportunities to inspire innovation.

Supports the team in defining project scope and in building innovative business strategies that consider the needs of users, business requirements, market landscape and project constraints.

Job Requirements:
Bachelor Degree in a related field, such as Design (service, strategic, business design), innovation, communication or pyschology.4-6 years of experience in a related role

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