Call Center Supervisor - Dubai, United Arab Emirates - Webtronic TeleCo. Group

Description

• Training, and preparing call center representatives to respond to customer questions;
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies;
• Address potential system issues internally and externally;
• Monitor pools and track inbound calls, calls waiting and abandonment rate;
• Working with other management team members to support agents and maximize customer satisfaction;
• Cover supervisor line when assigned;
• Confirm appointments and reschedule missed appointments;
• Confidently recommend/promote services;
• Collect and analyze metrics/run reports;
• Outbound calls following up with customers who visited the dealership and internet leads;
• Have the ability to create and maintain a processdriven work environment;

• Strong Leadership skills;
• Problem solving skills;
• Multitasking skills;
• Task and processoriented;
• Ability to lead by example and motivate a team of representatives;

• Dubai: Reliably commute or planning to relocate before starting work (required)