Administrative Assistant and Receptionist - Dubai, United Arab Emirates - Advanced OrthoSpine health center

Description

The successful applicant will be expected to provide admin duties to assist our current, future and past patients with all their enquiries ensuring they achieve their health goals and experience a WOW service.

Also perform admin duties of reception, communication with companies, outsource service providers and insurance companies.

Tasks That Need To Be Performed;

• Be able to hold lengthy conversations with potential patient on the phone assisting them in overcoming all of the barriers to proceeding with booking an appointment in a committed frame of mind.
• Be thorough and persistent in the follow up of leads to ensure that potential patient convert plan of care
• Be thorough in the reactivation of past patient including drop offs.
• Handle price objections
• Ensuring that patients who request appointments are scheduled correctly
• Provide a wow experience to patient ensuring they are looking forward to coming back to and want to tell their friends and family about.
• Organise both clinicians schedules and recommended treatment plans to maximise efficiency and revenue for the clinic.
• Communicate with patients before, during and after their treatment plan to ensure that they are totally satisfied with all aspects of their care.
• Ensure that all invoices are raised correctly and payments received and recorded following best Practice
• Completion of routine admin tasks as requested.

Skills Needed To Perform This Role;

• Computer proficient
• Great professional communicator
• Organized and able to complete tasks in timely manner without postponing and delaying
• An ability to learn the skills needed quickly
• Efficiency in how tasks are performed
• An ability to Attention to detail
• A dogged persistence determination to see tasks through to their end.
• An ability to be proactive when called for
• An ability to be aware of a patient or colleague unspoken need
• Need to be adaptable or resourceful when things don't go as expected

- willingness to learn new skills IT based and otherwise.


Salary:
AED3,000.00 per month

Application Deadline: 21/03/2024