L1 Support Engineer - Abu Dhabi, United Arab Emirates - ps

    ps
    ps Abu Dhabi, United Arab Emirates

    2 weeks ago

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    Description
    Job DescriptionRoles & ResponsibilitiesProvide technical support to end-users via phone, email, or chat.
    Troubleshoot and resolve hardware, software, and network issues.
    Document all support activities and resolutions in a ticketing system.
    Escalate complex issues to appropriate support teams.
    Install and configure software and hardware for end-users.
    Collaborate with other support engineers to identify and implement solutions.
    Train end-users on new technologies and software applications.
    Monitor and maintain computer systems and networks.