Customer Issue Resolution - Dubai, United Arab Emirates - 3M

Description

Job Description:

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you.

With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

- "For more than 30 years at 3M, I've seen firsthand how it's a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we're making around the world"

• Mike Roman, chief executive officer and chairman of the board at 3M_

The impact you have in this role

As Customer Issue Resolution Coordinator, you will have the opportunity to put your curiosity to good use and collaborate with some of the most innovative and diverse people in the world.

Here's how to make an impact:
- _ Responsible for the end-to-end Customer Issue Resolution (CIR). This includes complaints, and complaint registration, adjustments, disputes, returns, investigations liaising with different functions (transportation, warehousing, pricing, quality ), credit management, collections _
- _ Operate in line with specific set of KPIs targets for CIR processes and operates to maintain discipline within Global Financial Standards (GFS) guidelines._
- _ Works closely with customers, 3M businesses, credit risk organization (COE) and MEA CIR Leader to achieve the set AR targets in MEA and to streamline the CIR workflow as per CIR and Credit & Collection processes._
- _ Engage with MEA CIR Leader to work on improvement projects for the end-to-end Customer Issue Resolution processes in MEA countries._

Your Skills and Expertise
- _ Bachelor's degree from an accredited institution in the fields of Business or Finance_
- _ Expert in _Microsoft Office & Microsoft Excel_
- _ Ability to work collaboratively on cross-functional basis and interact with other contacts, customers, and departments within the business teams (Internal & External)_
- _ Excellent communication, negotiation and problem-solving skills_
- _ Excellent knowledge of English_

Additional qualifications that could help you succeed even further in this role include.
- _ Proven track of results in his own domain and compliance to processes & procedures guidelines_
- _ Ability to create, interpret and analyse data_
- _ High level of agility, ability to network and drive change_
- _ Ability to prioritize & execute and plan activities to deliver on set deadlines_
- _ Arabic knowledge will be a plus_

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

Location:
UAE, Dubai (Work Your Way is allowed)


Relocation:
Not authorized


Travel:
May include up to 25% (mainly in Middle East Countries)

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