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- Daily Operations Management:
- Participate in daily operations meetings to coordinate with support departments regarding administration and operations issues.
- Ensure punctuality and grooming standards of all Front Office employees before shifts.
- Conduct daily briefings to inform team members of pertinent information.
- Communicate log entries by Duty Managers and follow up on issues raised.
- Ensure the efficient operation of the Front Office, adhering to departmental standards and procedures.
- Coordinate with Reservations to manage high occupancy and recommend actions for optimal yield.
- Handle overbooking situations and make necessary arrangements for pledge relocations.
- Liaise with Finance to ensure credit procedures are followed.
- Analyze market trends, review rooming lists, and motivate staff to up-sell rooms for higher revenue.
- Coordinate major group movements for meetings and conferences.
- Make courtesy calls to VIPs, long-stay, and corporate guests for feedback and service recovery.
- Handle guest correspondences and ensure prompt follow-up.
- Manage daily room inventory in coordination with Housekeeping.
- Team Management:
- Interview, select, and recruit Front Office staff.
- Identify and develop potential team members.
- Conduct performance reviews.
- Monitor team members' appearance, attitude, and professionalism.
- Prepare induction programs for new hires.
- Develop and conduct staff training programs.
- Prepare weekly staff schedules considering business needs and budgets.
- Conduct monthly departmental meetings for communication and feedback.
- Bachelor's degree in Hospitality or related field.
- Minimum 1-2 years of experience in a similar role, preferably in a luxury hotel environment.
- Strong knowledge of Opera PMS and proficiency in financial reporting.
- Excellent communication and customer service skills.
- Proven leadership skills with ability to mentor and inspire teams.
- Operational and strategic mindset with a passion for hotel operations, adaptability, and awareness of industry trends.
- Competitive salary and benefits package.
- Duty meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks.
- Vacation tickets/benefits provided by the hotel.
- Medical insurance provided.
Front Office Manager - Ras Al Khaimah - Rixos Hotels

Description
Job Summary
We are seeking a dynamic Front Office Manager to join our luxury hotel chain, Rixos Bab Al Bahr. This individual will be responsible for overseeing daily operations, ensuring exceptional guest experiences, and leading a high-performing team.
The ideal candidate will have 1-2 years of experience in a similar role, with strong knowledge of Opera PMS and proficiency in financial reporting. They will possess excellent communication and customer service skills, as well as proven leadership abilities to mentor and inspire teams.
Key Responsibilities
Requirements
Benefits
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