Customer Service Administrative
2 days ago
Job description
Job Title: Customer Service Administrative (Remote)
Position Overview
We are seeking a detail-oriented and customer-focused Customer Service Administrative professional to join our remote team. This role blends customer support and administrative coordination to ensure smooth day-to-day operations. The ideal candidate is organized, responsive, tech-savvy, and capable of working independently while maintaining strong collaboration with internal teams. This is a fully remote position requiring excellent communication skills, time management, and a proactive mindset.
Key Responsibilities
Customer Service Support
Respond promptly and professionally to customer inquiries via email, chat, and phone
Provide accurate information regarding products, services, billing, and company policies
Resolve customer complaints efficiently while maintaining a positive experience
Escalate complex issues to appropriate departments when necessary
Document customer interactions thoroughly in the CRM system
Follow up to ensure issues are resolved and customer satisfaction is achieved
Administrative Support
Manage digital records, files, and documentation with accuracy
Schedule meetings, appointments, and internal follow-ups
Prepare reports, spreadsheets, and internal communications
Assist with order processing, invoicing, and data entry
Maintain updated customer and company databases
Provide general administrative support to management and other departments
Operations & Coordination
Track open customer cases and ensure timely resolution
Collaborate with sales, finance, and operations teams to address service-related matters
Monitor service metrics and assist in meeting performance targets
Identify workflow inefficiencies and recommend improvements
Support special projects and cross-functional initiatives as assigned
Required Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree preferred
Minimum of 2 years of customer service and/or administrative experience
Experience working in a remote or virtual environment
Proficiency in Microsoft Office and Google Workspace
Experience using CRM systems such as Salesforce, HubSpot, or similar platforms
Strong written and verbal communication skills
Excellent organizational skills with strong attention to detail
Ability to multitask and prioritize effectively
Reliable high-speed internet connection and dedicated workspace
Preferred Qualifications
Experience in a high-volume customer support environment
Basic knowledge of bookkeeping or invoicing processes
Familiarity with project management tools such as Asana, Trello, or
Bilingual skills are a plus
Core Competencies
Customer-focused mindset
Problem-solving ability
Time management and self-motivation
Adaptability and flexibility in a remote setting
Professionalism and confidentiality
Strong interpersonal communication skills
Work Environment
Fully remote position
Standard business hours with potential flexibility depending on business needs
Regular virtual meetings and team collaboration
Performance metrics based on response times, resolution rates, accuracy, and customer satisfaction
Compensation and Benefits
Competitive hourly or salaried compensation
Performance-based incentives where applicable
Paid time off and holiday pay
Health, dental, and vision insurance for eligible employees
Opportunities for professional development and career growth
Equipment or remote work stipend if applicable
This role is ideal for a self-motivated professional who enjoys helping customers, supporting team operations, and maintaining organized systems in a remote work environment.
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