Web Admin - Dubai, United Arab Emirates - The Lighthouse Restaurant LLC

Description

Job Title:
Web AdminLocation: The Lighthouse (all venues)

Contract Type:
Permanent, Full Time

Start Date:
As soon as possible

Job Summary:
As web admin, you will be responsible for communications across all digital channels, ensuring timely and effective responses.

This position will focus on the handling of guest feedback as well as owning the guest database to work with the F&B teams, ensuring efficiency and co-ordination across all guest communication.

Further to this, you will support the operations team with back-end communications and internal system updates where necessary.

The perfect candidate will have a positive 'can do' attitude, who is capable of efficiently and effectively assisting with both internal and external matters in a professional manner.

Key Responsibilities:

Website Management:
Oversee the daily operations and maintenance of our WordPress website.
Ensure website functionality and perform software updates or troubleshooting as required.
Regularly update website content to keep it fresh and in line with company messaging.
Efficiently manage our WooCommerce store, including product updates, inventory management, and order processing.


Community Management:
Engage with our online community on various platforms to foster a positive environment and enhance user experience.
Respond to comments, messages, and feedback in a timely and professional manner.
Monitor and report on community feedback and sentiment to help inform company decisions.


Technical Support:
Address any technical issues related to the website, liaising with external support or developers when necessary.
Ensure that our web platforms are secure and data is backed up regularly.
Efficiently manage our internal platforms such as Deliveroo, Instashop etc to ensure all menu items and information are correct.


Requirements:
Proven experience working with WordPress and WooCommerce.
Previous community management experience, preferably within an e-commerce setting.
Excellent command of English, both written and spoken, with the ability to communicate complex ideas succinctly.
Strong problem-solving skills and the ability to work under pressure.
Familiarity with basic HTML and CSS skills is beneficial.
Familiarity with SEO best practices and website analytics tools will be a plus.

Desired Candidate Profile

Education:
Any Graduation()


Gender:
nm


Nationality:
Any Nationality