Call Center Agent - Dubai, United Arab Emirates - McCone Properties

McCone Properties

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Job Title:
Call Center Agent

Job Type:
Full-time

Experience Level:
At least 2 years in a similar role

Start Date:
Available to join ASAP or within one week

Work Schedule:
Work Shifts - Evenings and Weekends / Varied hours

Job Summary:

Key Responsibilities:

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Customer Service:Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.
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Inbound and Outbound Calls:Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.
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Product Knowledge:Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.
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Problem Resolution:Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.
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Documentation: Accurately record and document all customer interactions and information in the CRM system.

Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.

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Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.
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Team Collaboration:Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.
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Adherence to Scripts and Guidelines:Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.

Qualifications:

At least two years of experience in a call center agent role.
American English accent with excellent communication skills. Previous experience working with North American companies is a MUST.

Multi Lingual

Preferably English, Arabic, French, and/or Italian.
Excellent problemsolving and interpersonal skills.
Strong customer service orientation and problemsolving skills.
Ability to adapt to a flexible work schedule, including evenings and weekends.
Proficiency in using call center software and CRM systems.
High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.
Patience, empathy, and a customercentric approach to service.
Strong attention to detail and accuracy in documenting client interactions.
Flexibility to work in shifts, including weekends and evenings.

Benefits: