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- Develop and implement operational strategies, goals, and objectives aligned with the organization's overall vision and mission.
- Analyze market trends, customer demands, and industry best practices to drive continuous improvement and innovation in operations.
- Evaluate and optimize operational processes and workflows to improve efficiency, reduce costs, and enhance productivity.
- Identify bottlenecks, operational gaps, and areas for improvement and develop and implement solutions to address them.
- Implement performance metrics an key performance indicators to track and measure operational performance and take corrective actions as necessary.
- Lead motivates, and inspire a team of operational staff, providing guidance3 and support to achieve individual and team objectives.
- Foster a culture of teamwork, collaboration, and continuous learning, promoting professional development and growth opportunities for team members.
- Conduct performance evaluations, provide feedback, and identify training needs to enhance team performance and capabilities.
- Ensures compliance with relevant industry standards, regulations and legal requirements.
- Develop and implement quality control measures to maintain high standards of product / service quality and customer satisfaction.
- Monitor an assess operational risks, implement risk management strategies, and maintain effective internal controls.
- Collaborate with cross-functional teams, including sales, marketing, finance, and supply chain, to align operational activities with business objectives.
- Establish and maintain relationships with key stakeholders, suppliers and vendors to ensure smooth and efficient operations.