Front Office Supervisor - Dubai, United Arab Emirates - TDTX Loup Theorical Inc.

Description

• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner;
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
• Monitor lobby traffic and adjust staffing accordingly;
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system;
• Perform all other duties as requested;
• Be able to complete a bucket check, room rate verification report, and housekeeping report;
• Maintain proper operation of the PBX console and ensure that all hotel standards are met;
• Be aware of closed out and restricted dates;
• Attend all hotel required meetings and trainings;
• Be familiar with hospitality terminology;
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner;
• Follow all cash handling and credit policies.

• Minimum oneyear supervisory experience preferred;
• Perform other reasonable job duties as requested by Supervisors;
• This position will require you to be able to lift, carry, push, pull, and place

• Dubai: Reliably commute or planning to relocate before starting work (required)