- Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Recreation, Food & Beverage, and Culinary)
- Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
- Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.
- Direct operational needs to ensure compliance with the hotel's Annual Budget and 5 Year Strategic Plan
- Provide coaching; leadership development; and goal setting with hotel department heads
- Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
- Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved
- Play a lead role in yield management for Rooms, Food & Beverage and Spa
- Be a key player in redevelopment and capital projects from an operations viewpoint
- Ensure the implementation and delivery of all Fairmont Standards
- Handle all guest concerns and ensure effective follow up thereof
- Assist in Labor Management and the maintenance of productivity levels
- Follow up on all guest comments, responding to any guest complaints or requests
- Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance & repair, telephones, etc.)
- Provide active leadership role in the culture of Health and Safety and accident prevention
- Act as hotel champion and culture leader in hotel committees
- Oversee services rendered to The Residences (condo board association).
- Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
- Play a key role and lead change management for Rooms and Food & Beverage initiatives
- Assume the responsibilities of the General Manager in his/her absence
- Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience
- Clear knowledge of budget planning & execution
- Post secondary diploma/degree in hospitality an asset
- Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health & Safety results
- Exceptional interpersonal and guest relations skills
- Proven team-leader with outstanding motivational skills and coaching ability
- Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
- Comfortable working evenings, weekends, holidays and various schedules
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Hotel Manager - Ras Al-Khaimah - PULLMAN
Description
Job Description
What You Will Be Doing:
Qualifications:
Additional Information:
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Hotel Manager
Full time Only for registered members Ras Al Khaimah
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Manager - Hotel Accounting
Only for registered members Ras al-Khaimah
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Quality & Hygiene Officer
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Safety Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Executive Assistant to General Manager
Only for registered members Ras Al-Khaimah
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Director of Revenue
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Human Resources Executive
Full time Only for registered members Ras Al-Khaimah
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Executive Office Manager
Full time Only for registered members Ras Al-Khaimah
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Maintenance Manager
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Quality and Executive Support Manager
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Telecommunications Agent
AccorHotel- Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates
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Executive Chef
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Engineering Supervisor
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Chief Engineer
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Sales Manager
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Executive Assistant for Executive Office
Only for registered members Ras Al-Khaimah
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Events Executive
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Sales Manager
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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Human Resources Relationship Manager
Full time Only for registered members Ras Al-Khaimah
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Security Supervisor
Only for registered members Ras Al Khaimah, Ras al-Khaimah
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RC RAK, Al Wadi Butler Intern
Only for registered members Ras Al Khaimah, Ras al-Khaimah