Reservations Officer - Dubai, United Arab Emirates - SOFITEL

    SOFITEL
    SOFITEL Dubai, United Arab Emirates

    2 weeks ago

    Default job background
    Permanent
    Description

    Job Description

    As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels.

    Qualifications

  • Good communication - Oral and Written
  • Minimum of 2 years experience in Hospitality and Reservations
  • Familiar with the hotel operations available systems (Opera) and all distribution channels.
  • Understanding of the dynamics of regional & local market, local competitors and events of the destination.