Contact Center Agent - Dubai
17 hours ago

Job description
We're hiring a Contact Center Agent to join our Contact Center teamLocation:
Dubai
Salary:
AED 7,000 – 9,000
Key Responsibilities:
- Manage inbound & outbound calls, emails, chat & social media
- Ensure first-call resolution & handle escalations per SLA
- Log all interactions in Dynamics 365 accurately
- Resolve complaints within defined TAT (24h response / 4h call-back)
- Coordinate with internal teams on customer care & handover processes
Requirements:
- 3–4 years contact center experience (KPI-driven environment)
- Bachelor's degree
- CRM proficiency
- Fluent in English, Arabic & French (Mandatory)
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