Guest Relations Officer - Dubai, United Arab Emirates - EasyGo Holiday Homes

Description

ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A HOLIDAY HOMES COMPANY OR HOTEL IN DUBAI

About EasyGo Holiday Homes:

EasyGo is one of the leading short-term companies offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai.

We are a DTCM licensed Operator managing a selection of holiday homes.


The Role:

EasyGo Holiday Homes is seeking a Guest Relations Agent to join our team.

We are looking for an individual with an entrepreneurial spirit, great people skills, and a passion for delivering excellent customer service, who wants to gain valuable experience.

Main Job Duties and Responsibilities:

• Act as the primary liaison between the client and the company
• Cold calling and generating potential leads
• Ability to establish relationship with real estate brokers to generate new listings
• Evaluating the property to ensure it is in line with the company's expectations
• Advise clients throughout the negotiation process to help them get maximum value for their home
• Coordinating the property launching with all the departments and processes involved, which includes the technical inspection, unit permit, utility connection, formalities with security, deep cleaning, and photo shooting
• Coordinating the furnishing of new vacant properties according to DTCM quality standards
• Register and checkin guests
• Provide detailed and comprehensive information about the holiday home company's facilities, services, and local attractions to enhance the guest experience
• Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process
• Maintain clear and accurate records of guest room bookings
• Listen and respond to guest queries
• Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles
• Maintain upto date information on arrivals, departures and apartment condition
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Close guest accounts and check guests out
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Handling guest complaints and concerns in an efficient and timely manner
• Perform other relevant assignments as requested by the management

Education, Skills and Experience:

• High school diploma or equivalent
• Guest/customer relations experience, preferably in a hospitality environment and/or Real Estate background
• Ability to convince clients with good knowledge of overall UAE, Real Estate Market
• Strong sales, negotiation, and communication skills
• Ability to work independently with excellent interpersonal skills
• Numeracy skills
• Administrative skills
• UAE Driving license is a MUST

Key Competencies and Qualities:

• Customer service orientation
• Attention to detail and accuracy
• Planning and organizing
• Ability to multitask and prioritize
• Professional appearance and attitude
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Conflict resolution skills
• Decision making and judgment skills
• Team work
• Flexible regarding work schedules
• Ability to respond appropriately to diverse customers and guests

What We offer:

• Employment visa + medical insurance
• Salary plus incentives
• Flight ticket home after 2 years
• Inhouse training and ongoing assistance

Salary:
From AED3,000.00 per month


Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

• Have you worked as a Guest Relations Officer at Holiday Homes?

Experience:

• Guest Relations Officer at

Holiday Homes: 1 year (required)


License/Certification:

• Driver's License (required)