Aftersales Manager Jobs In Dubai UAE - Al Futtaim

    Al Futtaim
    Al Futtaim Dubai, United Arab Emirates

    Found in: Talent AE 2A C2 - 1 week ago

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    Description

    Aftersales Manager Jobs In Dubai UAE | Al FuttaimFor More Top Organization Jobs Click HereEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates.

    Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

    Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.


    Responsibilities:
    Drive branch performance for Volvo to achieve sold hours target, revenue target, accessory, and sales recovery rate target.

    Ensure and monitor optimal capacity of resources in the service center to deliver Total Quality Management and improve service retention.

    Compliance with local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
    Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.

    Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.

    Conduct daily meetings with the Reception Manager/Supervisor, Workshop Manager and Parts team to align them on the targets and performance expectations.

    Work with Human Resources to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce.

    Requirements:
    • Management of all Aftersales related activities.
    • Stakeholder management.
    • Supervisory experience and Strategic problem resolution skills.
    • Proficient in Microsoft Office and ERP systems.
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