- Conduct outbound calls to follow up on service visits, collect customer feedback, and measure satisfaction levels.
- Handle inbound inquiries related to service appointments, maintenance schedules, and general aftersales queries.
- Maintain accurate and up-to-date customer information in the CRM system, ensuring all interactions are properly documented.
- Coordinate with service advisors and workshop teams to ensure seamless appointment scheduling and service delivery.
- Monitor customer feedback trends and prepare reports highlighting improvement opportunities.
- Resolve customer concerns efficiently and escalate complex cases when necessary.
- Support retention campaigns and customer engagement initiatives.
- Ensure compliance with company standards, processes, and QHSE policies.
- Assist with administrative and reporting duties as required by the CRM Supervisor or Department Manager.
- Education: High School Certificate (Diploma or Bachelor's degree is an advantage)
- Experience: Minimum 2 years in CRM, customer service, or aftersales operations
- Languages: Fluency in Arabic and English is essential
- Technical Skills: Proficiency in CRM systems, MS Office, and reporting tools
- Key Competencies:
- Accountability
- Excellent Communication Skills
- Customer Relationship Management
- Professional Integrity
- Problem Solving Ability
- Team Collaboration
- Adaptability & Initiative
- A dynamic and professional working environment
- Opportunities for career development and internal mobility
- Exposure to premium automotive service standards
- A culture built on teamwork, precision, and customer satisfaction
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CRM Specialist - Abu Dhabi, United Arab Emirates - Ali & Sons Contracting
Description
DescriptionExciting Opportunity: Join Ali & Sons as a CRM Specialist – After Sales Services
Are you passionate about customer experience and driven by data, communication, and relationship management?
Join our Motors Division – After Sales Services team in Abu Dhabi as a CRM Specialist, where you will play a vital role in strengthening customer loyalty and delivering exceptional aftersales experiences.
Role Purpose
To manage and enhance customer relationships within the aftersales division by ensuring accurate CRM data management, proactive customer engagement, and continuous improvement in customer satisfaction and retention.
Key Responsibilities
What We're Looking For
Why Join Ali & Sons?
At Ali & Sons, we are committed to delivering excellence across every customer interaction. As part of a well-established UAE business group, you will gain:
Ready to Elevate Customer Experience?
If you thrive in customer-focused roles and enjoy building lasting relationships through effective communication and CRM excellence, apply now and become part of the Ali & Sons journey.
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