Call Center Executive - Dubai, United Arab Emirates - Leading Edge

    Leading Edge
    Leading Edge Dubai, United Arab Emirates

    1 week ago

    Description




    Job Description:


    Job Title: Call Center Executive
    Location: Dubai, UAE 

    Job Summary:

    Our client  is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive, you will be the primary point of contact for patients, providing exceptional service and support while ensuring a positive experience for every caller.

    Key Responsibilities:

    - Handle inbound and outbound calls, responding to patient inquiries and concerns in a professional and timely manner

    - Provide accurate information about our clinics, services, and policies

    - Manage patient complaints and concerns, resolving issues efficiently and effectively

    - Collaborate with internal teams to ensure seamless patient experience

    - Document patient interactions and maintain accurate records

    - Meet or exceed call quality and productivity targets

    Requirements & Qualifications:

    - Bachelors degree in a relevant field

    - 2-5 years of experience in a healthcare setting, preferably in customer service or call center operations

    - Strong interpersonal and communication skills

    - Fluency in English (spoken and written)

    - Proficiency in additional languages (Arabic, French, Russian) is a plus

    - Excellent problem-solving and conflict resolution skills



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