E-commerce Supervisor - Sharjah, United Arab Emirates - OC Home Furniture

OC Home Furniture

Verified Company

Sharjah, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Responsibilities:

Plan & manage overall operations for ECOM based on Sales Forecast for the month
Plan & manage daily sales order fulfillment for both the brands, different territories & platforms
Prepare daily order sheet and allocate the pick, pack & dispatch based on mode of delivery: HD or TPL
Liase with Home Delivery, TPL & Customer Service to plan delivery schedules, organize customer confirmations, deliveries & after sales services.
Maintain daily Tracking system for orders received, orders ready for dispatched, orders dispatched & orders delivered
Update the report for the same with the help of the coordinators
Manage Sales Returns and maintain appropriate Tracking mechanism for exchange/refund
Manage the daily tasks of ECOM coordinators & pickers. Must show exemplary Leadership skills
Coordinate with the ECOM Coordinators to ensure the items are picked, packed & QC for dispatch based on daily dispatch schedule
Also, to coordinate with them to QC sales item returned and arrange for exchange/redelivery based on the nature of the return
Facilitate any stock transfer request from HO ECOM Team for stock reservation for ECOM or Showroom transfers for order fulfilment
Coordinate with respective Teams/Suppliers for consignments
Mattress, Sapsa Beds, Wall Paper & Panels & Perfumes
To ensure we attain the defined KPIs for deliveries, refunds, back to stock & customer complaints
Coordinate with Export deliveries to Oman & Qatar with the Outbound Teams & CS Team
Reporting directly to the WH Manager on DaytoDay basis to ensure the defined KPIs are met
Also work very closely with the ECOM Head Office Team to post any pending orders by creating TRs, replying to the CRM cases, informing regarding any returns/refunds/customer complaint, etc
Prepare monthly reporting for overall operation on a Monthly basis