Regional Delivery Manager - dubai - Thales

    Thales
    Thales dubai

    1 day ago

    Description

    Location:
    Dubai United Arab Emirates

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds people cross borders energy become smarter and much more.

    More than 30000 organizations already rely on us to verify the identities of people and things grant access to digital services analyze vast quantities of information and encrypt data to make the connected world more secure.

    Thales has built a presence in the United Arab Emirates for over 35 years and today has over 300 employees.

    Thales in the UAE is part of our Middle East business that has 1800 people across Egypt Iraq Kuwait KSA Lebanon Oman Pakistan Qatar and UAE.

    Together we delivered technology for the Dubai metro the longest driverless metro network in the world and a fare collection system that processes up to transactions per day.

    We make UAE a safer place by providing secure electronic payment solutions cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabis airport.

    Position Summary

    Act as the primary point of contact for PAY Digital customers across CIS Middle East and Africa for projects and services.

    Drive project and service delivery to meet target timetomarket (TTM) and revenue margin objectives.
    Manage and lead a team of Project Managers ensuring their growth performance and alignment with business objectives.
    Align closely with regional sales and CSM teams on engagement strategies for customers and prospects.
    Maintain strong relationships with strategic PAY Digital customers.
    Support project teams in resolving roadblocks and ensuring alignment with Thales PAY strategy.
    Conduct regular capacity planning to ensure delivery teams are appropriately staffed.
    Coach and develop Project Managers enhancing their expertise in best PM practices and technologies.
    Ensure high Customer Satisfaction (CSAT) and Net Promoter Scores (NPS) leading postmortems for continuous improvement.
    Optimize delivery efficiency and costtoserve to support business growth.
    Essential Functions / Key Areas of Responsibility
    Team Management & Development
    Lead the Professional Services team including Project Managers and indirectly Technical Integrators.
    Define objectives KPIs and standardized processes for the team.
    Provide coaching mentoring and skills development programs.
    Ensure operational efficiency and alignment with regional and global strategies.
    Project & Service Delivery
    Oversee smooth of project delivery activities in the region.
    Act as Regional PMO ensuring project aligns with global best practices.
    Conduct peer reviews and project audits to assess scope risks and quality.
    Ensure seamless handover to Operations (CRE) through structured Thales processes (SDVR).
    Stakeholder & CrossFunctional Engagement

    Act as key interface between regional sales business teams and Thales CDI PAY corporate functions (Product Owners Business Owners R&D Marketing Management).

    Align regional with BL and CE&S management strategies driving stakeholder buyin.
    Maintain active communication with strategic customers and internal leadership to ensure alignment on priorities.
    Governance & Crisis Management
    Serve as the regional Crisis Management Leader and escalation point for deliveryrelated issues.
    Performance & Financial Management
    Achieve regional KPIs set by the CE&S Director (e.g. TTM Customer Satisfaction CostToServe Project Variance Operation Rate Project Margin).
    Maintain a regional financial tracker for project activities in coordination with the Financial Controller.
    Review MRBOA (business case GO/No GO) for regional project opportunities optimizing scope risks and timelines.
    Process & Governance
    Roll out internal CE&S programs and ensure compliance with regional policies.
    Continuously refine project lifecycle processes in alignment with CE&S best practices.
    Ensure adherence to local/regional site policies and regulatory requirements.
    Lead monthly SteerCo/status meetings to review ongoing projects and key challenges.

    Minimum Requirements:
    Skills Experience & Education
    Bachelors degree in computer science or relevant related field of study.
    10 years of experience in people management.
    Solid knowledge of PMP or other Project Management certification.
    Knowledge on SaaS model PM tools monitoring tools.
    Experience in direct cooperation with international customers & teams.
    Excellent interpersonal and communication skills.
    Very good organizational and negotiation skills.
    Ability to make decisions and take initiatives.
    Program Management.
    Risk Management.
    Project Finance.
    Fluent in Professional English.
    French is a plus.
    Sound background of as many from: Digital Payment Cloud Technologies Infra and environments AWS Docker & Kubernetes) Solution Architecture and Mobile App development.
    Preferred Qualifications
    Masters degree in computer science.
    PMI certification.
    Experience working on cloud environment and SaaS model.
    Work on different time zones with customers and teams located in different areas.
    Required Experience
    Manager
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