Guest Relations Supervisor - Dubai
6 days ago
Job summary
The Guest Relations Supervisor leads the Guest Relations team in delivering exceptional service experience ensuring guest satisfaction driving loyalty and maintaining Shangri-La service standards across all touchpoints.
This role supervise daily Guest Relations operations always ensure service excellence lead support the Guest Relations team to deliver warm professional consistent guest experiences oversee guest arrivals in-house experience departures to ensure seamless service delivery monitor guest satisfaction scores contribute improving loyalty engagement results coordinate closely with Front Office Housekeeping other departments ensure smooth operations brand standards grooming protocols consistently followed.
Job description
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