Automotive Quality Controller - Dubai, United Arab Emirates - Swiss Auto Service LLC

Description

• To carry out pre diagnosis steps to ensure customer complaints are clearly identified prior to the vehicle entering the workshop.
• To ensure all relevant technical trends are communicated to the Workshop Manager for processing.
• To assist the relevant team members with hands on technical assistance and advice.
• To inform the Workshop Manager of any highly technical faults that may need assistance to repair.
• On occasions will be required to attend outside technical assistance to customers.
• Carry out daily quality control testing as per Swiss guidelines to ensure all performed work is to the highest standard.
• Submit a detailed weekly quality control report to the workshop manager to identify possible trends and training requirements.
• To monitor return work and identify possible trends with repairs and employees.
• Report all equipment failures for immediate repairs to the workshop Team Leader.
• Ensure the workshop and workshop equipment is always kept to a high standard and cleanliness.
• To monitor the department CSI achievement and implement corrective measures where needed to achieve the department CSI target.
• Identify department training needs and coordinate with the workshop manager to implement individual training plans for each employee inclusive a department training records.
• To ensure the department SOP are always adhered to.

• Good communication skills (both written and verbal)
• A minimum of 5 years of experience as a vehicle technician.
• Be a qualified diagnostic technician or equivalent.
• Automobile related diploma/certificate.
• Must have a good command of the English language
• Strong mechanical/electrical knowledge.
• Posses a valid UAE driving license.