Customer Experience Manager - Dubai, United Arab Emirates - Sanofi US

Description

• Location: Dubai
• Job type: Permanent, Full time

We are seeking a highly motivated and visionary leader interested in shaping the management of people at risk of developing/or with T1 diabetes.

As the Key Account Manager AT1D, you will be primarily responsible to work closely with key accounts (e.g., Centers of Excellence or other key accounts in the Autoimmune diabetes local care pathway) to facilitate person-at-risk / patient identification and ensure infrastructure is in place so patients can be treated in a timely and efficient manner with a first-in-class therapy in Autoimmune Type 1 Diabetes.

Reporting to Franchise Head, this role is strategically positioned to realize the ambition for T1D and contribute to the overall future success of Sanofi.

• Mapping and segmenting accounts (e.g., Centers of Excellence or other key accounts in the Autoimmune diabetes local care pathway) and developing indepth knowledge of each identified key account including strategic goals, value drivers, relevant business metrics, and unique emerging needs
• Understanding key accounts' critical stakeholders (e.g., endocrinology / immunology 'Csuite' executives and key decision makers), their roles, org structure and how they influence each other in the ecosystem to ensure account/departmental coordination
• Developing understanding of target accounts (e.g., Centers of Excellence or other key accounts in the Autoimmune diabetes local care pathway) functioning and existing screening/infusion infrastructure to identify operational barriers that could prevent patients from accessing screening or treatment administration
• Developing strategic account plans including prioritization, based on identified barriers to address and opportunities
• Cocreating solutions with accounts' key decisionmakers to remove operational barriers and supporting screening and monitoring initiatives
• Collaborate to establish screening and infusion infrastructure beyond key Centers of Excellence, (e.g., specialized sites to develop home infusion solutions)
• Engaging with accounts' key stakeholders to convey a compelling narrative on T1D and screening and create general disease awareness (incl. T1D prevalence, severity and stages / disease progression prelaunch and treatment options postlaunch) and tailoring engagement to the stakeholders' level of maturity
• Leveraging omnichannel approach (e.g., F2F, social media, portals, etc.) to ensure a hightouch and personalized engagement with key accounts' stakeholders
• Identifying and mapping referral network to provide guidance on which key stakeholders field teams need to engage with in priority to develop a streamlined referring process through multidisciplinary referral networks
• Collaborating with crossfunctional fieldbased teams (e.g., Market Access) in leading discussions on product access and formulary inclusion, administrative flows definition, and more generally to proactively address accounts' needs
• Coordinating crossfunctional field team interactions with key customer accounts to ensure effective pullthrough
• Informing customer segmentation and customer portrait / persona creation by sharing insights collected on the field
• About you _

• Desired experience in Type 1 Diabetes /Specialty / Rare disease
• Minimum of 5 years of pharmaceutical, biotech or medical device sales experience in Greater Gulf.
• Copromotion experiences preferred.

• Excellent interpersonal and communication skills, with ability to effectively engage internal and external stakeholders, build and cultivate strong working relationships
• Outstanding networking capabilities with strong negotiating skills
• Ability to develop organizational capabilities while influencing others
• Ability to prioritize multiple projects
• Ability to work agile, demonstrate creativity and be a strong team player
• Selfdriven, resultsoriented with ambition for optimal results
• Ability to dynamically adjust priorities due to changing circumstances
• Agile learner who is comfortable operating in complex environments
• Ability to build proper environment to enable Playing to Win culture to flourish

• Broad understanding of health system business, decisionmaking processes & market trends with a proven track record of accessing Csuite to Dsuite decisionmakers and influencers
• Proven track record of success in various fieldbased sales roles
• Deep understanding of care pathway operational aspects
• Proven ability to translate health system market knowledge and develop strategic plans with internal and external stakeholders
• Ability to execute tactical initiatives
• Demonstrated entrepreneurial mindset
• A solutionoriented mindset enabling effective and creative problem solving with customers' needs as a primary focus
• Expertise in clinical dat