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- Managing a team of representativesoffering customer support.
- Overseeing thecustomer service process.
- Resolving customercomplaints brought to your attention.
- Creatingpolicies and procedures.
- Planning the trainingand standardization of servicedelivery.
- Selecting and hiring newstaff.
- Monitoring the work of individualrepresentatives and of the team.
- Conductingquality assurance surveys with customers and providing feedback tothe staff.
Support Service Executive - Sharjah, United Arab Emirates - NMC Hospital
