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    Head Barista - Dubai, United Arab Emirates - IHG Hotels & Resorts

    IHG Hotels & Resorts
    IHG Hotels & Resorts Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 6 days ago

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    Description
    • Delivers legendary customer service to all customers by acting with a "customer comes first" attitude and connecting with the customer.
    • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe standards.
    • Follows health, safety and sanitation guidelines for all products.
    • Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of IHG.
    • Maintains calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable store environment
    • Anticipates customer and store needs by constantly evaluating environment and customers for cues
    • Communicates information to manager so that the team can respond as necessary to create the warm welcoming environment.
    • Follows operational policies and procedures, including those for safety and security.
    • Maintains a clean and organized workspace so that others can locate resources and products as needed
    • Contributes to positive team environment by recognizing alarms or changes in morale and communicating them to managers.
    • Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
    • Maintains regular and consistent attendance and punctuality.
    • Welcoming, thanking, and aiding customers in their product selection
    • Keeping all floors counters and restrooms clean and organized
    • Stocking and refilling any empty containers, refrigerators, dispensers, and/or display cases
    • Being knowledgeable on coffee beans, drinks, and other products
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