Senior Manager - Dubai, United Arab Emirates - Etisalat UAE

Description

Own the lifecycle management of Etisalat's global managed ICT and Internet services delivered to customers.

Lead development of new or enhanced services by:

Analyzing/understanding the marketDetermining feasibility and prioritization of new servicesWriting market and product requirementsSpecifically bring new ideas in the areas of managed ICT services (SDWAN, ITFS, Managed WAN, collaboration), end-to-end customer solutions, vertical solutions and customer journeys.

Have full understanding of Global Data, Voice and Managed ICT services and offerings in both primary and secondary markets.

Responsible for planning, expansion and development of global ICT roadmap in line with market requirementsLiaise with Product development to create product/service solutions that entirely fulfill customer needs/requirements and manage product life cycle of global ICT servicesOversee Product Launch activities and plans to ensure continuous improvements and success of product launches.

Strong presentation and persuasion skills – ability to present products and services to CxO level executives.

Responsible for forecasting demand and revenue for global ICT services and performance reportingEnhances the services to meet the growing customer demands and provide customized solutions for products and services in order to meet revenue targetsto deep dive into the customer base, define micro segments and create targeted productsand review policies, procedures and guidelines for the Product and monitors and supervise their implementationevaluates and highlights the products ongoing performance and quality of its output, services, monitors and reviews key performance indicatorsproduct and business KPIs, and accordingly undertakes corrective actions to meet objectivesOversee planning, prioritization, and assignment of objectives, KPIs and tasks to product management individual contributors and cross-functional teams.15.

Churn management and proactive plan to meet objectivesResponsible for managing and ensuring realization of Global marketing initiatives into products to achieve annual revenue targetsLead creation of E2E Global Services ecosystem that includes revamping existing processes, creating new tools, financial and regulatory approvals and onboarding of new MS/ICT vendorsTranslate customer requirements into business requirements and define end-to-end techno commercial propositionCreate solution bundles and fill in gaps within portfolio to optimize revenuesPlanning and executing E2E GTM Activities with relevant teams Disclaimer:

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