Technical Support Specialist - Dubai, United Arab Emirates - InterSystems

Description

• Provide immediate response tocustomer inquiries in accordance with servicestandards.
• Provide technical support for customdevelopment, user defined functions, interfaces, reports, extracts,data migration scripts and conversions.
• Provideadvice and best practices to Partners for technical areas such asnetworks, configurations, architecturesetc.
• Provide technical support fortroubleshooting and performance analysis for reports, storedprocedures, interfaces, conversions, data migration scripts anduser defined functions.
• Escalate Open(unresolved) problems in accordance with current policies andprocedures.
• Production of training materialsfor technical courses such as system custom development orreporting.
• Production of technicaldocumentation such as reference materials, installationinstructions, user guides, knowledge-base articles andhow-to's.
• Continuously improvecustomer satisfaction by soliciting customer suggestions forproduct and service improvements and then escalating suchsuggestions to management.
• Improve responsetime to customer inquiries by continuously improving communication,analytical, and learning skills.
• Participate inon-site technical training ifrequired
• Participate in on-site technicalimplementations if required
• Participate in theon call 24 hour roster service
• Assistance inresearching new development or report writing 3rd party productssuch as Crystal Reports.
  

Experience AndQualifications

• Knowledge of web oriented languages,including HTML, and Java script.
• Experiencewith SQL, data analysis and databasemethodologies
• Knowledge of programminglanguages – ideally Java orC++
• Experience working in software not limitedto a Developer, Quality Engineer and/or SolutionsArchitect
• Experience with data analysis anddatabase methodologies
• Be able to design andwrite technical documents.
• Well versed inInternet / Intranet concepts and MicrosoftIIS.
• Experience within InterSystems products(Cache, Ensemble) highly desirable but notrequired