Guest Experience Manager - Dubai, United Arab Emirates - Fairmont Hotel Dubai

Description

Consistently offer professional, friendly and engaging service. Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed. Handle guest concerns and react quickly, logging and notifying proper areas. Conduct regularly scheduled departmental meeting. Manage the departmental budget. Balance operational, administrative and Colleague needs. Assist guests regarding hotel facilities in an informative and helpful way. Follow department policies, procedures and service standards. Follow all safety policies. Other duties as assigned.

Qualifications

Previous leadership experience in a similar role required Previous PMS experience required Computer literate in Microsoft Window applications required University/College degree in a related discipline an asset Must possess a professional presentation Strong interpersonal and problem solving abilities#J-18808-Ljbffr