Customer Service & Claims Specialist

With over 15 years of customer service expertise spanning insurance, retail, hospitality, and major events, I thrive in fast-paced, client-focused roles where empathy and efficiency go hand in hand. At Allianz Tiriac Insurance, I streamlined claims processing and reduced error rates by 30%, all while ensuring high customer satisfaction. I've led retail teams to exceed targets, represented global brands at UAE’s largest events, and consistently delivered excellence through clear communication and digital savvy. I'm passionate about optimizing workflows and embracing new tools that elevate the customer experience — open to both full-time and freelance opportunities in service-driven environments.