Assistant Manager, Strategic Outsourcing and Vendor - Dubai, United Arab Emirates - Emirates NBD

Emirates NBD

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Department Description:
The function The unit is to manage and safeguard ENBD provisions and interests in outsourcing process or manage already outsourced activities to other Group or 3rd party service providers Broadly the purpose will be to monitor and play critical role in incorporationmaintenance of following parameters

Management of Contract agreement Support Migration of services

Managing Relationship with Serviceproviders Managing performance coordinates

Facilitating Solution design supportbetween ENBD and Outsourced service providers

Brief Description:
The job holder is responsible for

Provision of set of dedicated services relating to business support activities

Managing and controlling a range of identified service providerswithin Group or outside providers to ENBD

Safeguarding ENBD interests in services orientated to product process or information support

Monitoring business requirement visàvis the service deliverables from providers

Facilitating changes in concerned areas to anticipate and meet business support requirements for advice guidance and incorporation

The role demands associated knowledge Operations process knowhow and ability to solve varied problems

Detailed Description:
Identify Review and recommend standards that are based on Business requirement relevant and appropriate to business needs

Coordinate capacity planning based on business cycle trends and initiatives

Monitor and report partner performance on a monthly basis

Administer financial regimeService Debits Credits

Identify rovide business planning input and gain agreement

Support implementation and Facilitate improvements to enhance business performance

Ensure that providers do not deviate from all ENBD policies and compliance

Acquire buyins and facilitate sign off on baseline Resolve bottleneckscomms IT Legals

Job Requirements:
Facilitate contract negotiation and change phase

Provide inputs and insights to on Ops Process procurement finance etc

Facilitate and assist in finalizing the contract

Manage flow of communication and Ensure clarity of understanding and prioritization

Facilitate and help resolve issues between stakeholders and Manage outsourcing relationships

Coordinate and prioritize stakeholders business requirements and functions

Suggest improvements keeping customers in mind without compromising on the key controls

Additional Details:
Banking operations and systemsknowledge areaessential

3 years of experience in vendor services or a customer service role

Excellent command of Microsoft Excel

Excellent analytical skills

Experience of building portfolio dashboards presentations

Familiarity with various systems and reports

Problem solving and root cause identification skills

Assist Strong analytic

Knowledge of Banks EDW database

Data mining using available tools

Qualifications
AS Mentioned in the JD

Primary Location:
United Arab Emirates-Dubai-Dubai - Nadd Al Shiba, Meydan, Building M

Job:
Business Support

Organization:
Operations Governance and Business Support

Schedule:
Regular

Shift:
Standard

Job Type:
Full-time

Day Job

Job Posting:
Feb 21, 2023, 2:46:58 AM