Handover Manager - Dubai, United Arab Emirates - J10 Consulting FZ LLE

J10 Consulting FZ LLE
J10 Consulting FZ LLE
Verified Company
Dubai, United Arab Emirates

3 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

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Description
This role is available for immediate joining and is a direct hire, permanent opportunity, employed directly by our client.


Responsibilities:


  • Conducts necessary research and follows up with other departments on behalf of the customer before coming up with recommendations.
  • Provides clarification to Customers about Property Handover Life Cycle Policies & Procedures.
  • Provides customers with high level of service as per agreed department SLAs to achieve defined customer satisfaction level via professional and timely problem resolution, product knowledge and status update, willingness to help, timely call back and quick turnaround time in accordance with defined SLAs.
  • Plan and manage the Customer Home Orientations schedule
  • Hands over keys, manuals and other relevant documents to customers after verification of the necessary documents.
  • Explains the transaction processes to customer and assists with their queries.
  • Guide and assist the Customers on transactions like transfer, mortgage, visa, land registration & Preregistration transactions
  • Follows up on pending customer issues with internal departments, banks/ financial institutions and keeps the customer posted on their transaction status.
  • Ensures documents submitted by customers meet the set requirements for the respective property transaction
  • Ensures that all correspondences with Customers are updated in the system
  • Ensures smooth coordination with other department regarding the customer queries.
  • Maintains accurate customer history in the system and regularly update the relevant milestones in accordance with given SLAs.
  • Prepares drafts for all communications that need to be sent to customers
  • Monitors and regularly updates the customers on the status of their snags.
  • Provides immediate line manager feedback received from the customers.
  • Attends site visits for the upcoming projects for familiarization in order to be able to respond efficiently to customer queries.
  • Attends weekly department meetings and proactively raise concerns for group discussions and information sharing.
  • Attends identified trainings to develop relevant knowledge and skills.
  • Completes assigned tasks within given deadlines Definition of Success
  • No. of Units conducted for Home Orientation within management approved SLA
  • No. of Units Key Handed Over within management approved SLA
  • CSAT/NPS after Home Orientation and after Handover
  • Indepth technical backgrounds on processes of property handover with customer
  • Highly knowledgeable on customer snagging/desnagging, and property handover processes
  • Excellent organizational and interpersonal skills.
  • Excellent communication skills both written and verbal.
  • Selfstarter with initiative to handle all levels of contact
  • Able to interact tactfully and effectively with customers.
  • Ability to utilize available resources effectively.

Handover Manager Requirements:


  • A Bachelor's degree from a reputed university
  • Minimum 610+ years of experience in Property Handover Management.
  • Strong working knowledge of the Real Estate market is essential
  • Excellent interpersonal skills; good negotiating skills; analytical skills;
  • Innovative and forwardthinking skills;
  • A global thinker, but able to act locally.
  • Excellent presentation and communication skills

Job Types:
Full-time, Permanent
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