Customer Service Supervisor - Al Qusais, United Arab Emirates - EGMA Optical Supplies F.Z.

EGMA Optical Supplies F.Z.
EGMA Optical Supplies F.Z.
Verified Company
Al Qusais, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
We seek an exceptionally talented, motivated, and experienced Customer Service Supervisor to lead our customer service department.

Your goal will be to provide our clients with an outstanding customer service experience by developing effective customer service procedures and setting customer satisfaction goals.


  • Supervising daytoday operations in the customer service department.
  • Responding to customer service issues promptly.
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them steadily.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports on your findings.
  • Hiring and training new customer service agents.
  • Conduct regular reviews of staff performance and organize training sessions for outliers.
  • Managing the approved budget of the customer service department.
  • Communicating with internal teams to discuss sales targets.
  • Generating sales leads and building sustainable relationships where necessary.

Experience and Skills:

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Language: Strong command of English. Fluent in Arabic is an advantage.

  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices, techniques and performance metrics.
  • Excellent leadership and interpersonal skills.
  • Computer literacy to type up reports, results, and details of customer interaction

Qualifications
-
Experience: 5+ years in a Customer Service
Management position within a corporate setting. Ideally, from the optical industry.
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Degree: Bachelor's or Master's degree in business administration or a relevant field.
-
Driving License: UAE Driving license


Pay:
From AED10,000.00 per month


Education:


  • Bachelor's (required)

Experience:

Customer Service Supervisor: 5 years (required)


Language:


  • English (required)
  • Arabic (required)

License/Certification:

  • UAE Driver's License (required)
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