Head of Services - Dubai, United Arab Emirates - Career Maker

Career Maker

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

JOB LOCATION:
BAHRAIN

Key Responsibilities:

Oversee all aspects of the service department and related operations and be responsible for the profit, service quality and customer satisfaction that the department generates.
Establish sales, profit, customer service and productivity objectives, to forecast future performance and undertake periodic performance reviews, implementing improvement activities.
Develop, recommend and implement service standards, policies and procedures, as per company and Principal's guidelines
Develop, recommend and implement annual budgets and plans for the department
Carry out periodic result reviews and implement actions to meet the budget
Ensure the service work quality (Fix it right the first time) of the department, through the Workshop Manager
Establish collaborative and cooperative relations with other departments as required
Evaluate and monitor the performance of department employees, and ensure their training as per principals' requirements.
Ensure the manufacturer's warranty policy is followed.
Ensure effective utilization of the facility, work bays and staff
Manage department expenditures and maintain proper control of consumable purchases
Organize local purchases and undertake tools and equipment ordering for service department purchases, following company policies
Help to develop marketing initiatives and campaigns for the department which will improve profitability and business

Essential:

Graduate in Automobile Engineering and years' experience (min. 5 years in Service Manager role) in the automobile service business.
Leadership capability and people management skills
Team Player
Good Communication and Customer Service Skills
Problem Solving ability
Basic financial & accounting skills
Technical and Product knowledge

**JOB LOCATION: BAHRAIN