Housekeeping Supervisor - Ras al-Khaimah, United Arab Emirates - THE COVE ROTANA RESORT AND SPA

THE COVE ROTANA RESORT AND SPA

Verified Company

Ras al-Khaimah, United Arab Emirates

3 weeks ago

Posted by:

Ahmed Al-Mansouri

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Description

Job Summary:

As a Housekeeping Supervisor you are responsible for supervising the daily operation as well as the Room Attendants to ensure standards are followed and cleanliness in all related areas is maintained.

General Duties and Responsibilities:

Prepare and delegate daily tasks to Housekeeping Attendants and provide Housekeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors
Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction
Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel
Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain a efficient operation
Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures
Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands
Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Assistant Director of Housekeeping
Train Room Attendants on Standards of Performance (SOPs) to maintain the desired level of performance and Leading Quality Assurance standards

Additional to the above-mentioned requirements an Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

Job Types:
Full-time, Contract

Contract length: 24 months

Pay:
From AED2,300.00 per month

Application Question(s):